Privacy Policy

Effective Date: 2 September 2026

Visiontek Investment CC (“Visiontek”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request our services, or make use of our online store.

1. Information We Collect

Depending on how you interact with Visiontek, we may collect information such as:

Your name and surname
Company or organisation name
Email address
Telephone or mobile number
Physical or postal address
Information submitted through our contact or enquiry forms
Information relating to products or services you request
Information relating to orders and purchases made through our website
Any other information you voluntarily provide to us when communicating with Visiontek

We may also automatically collect limited technical information when you visit our website, such as your browser type, device information, IP address and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and requests for quotations
Provide and manage our electrical, security and solar services
Process and fulfil orders placed through our online store
Communicate with customers regarding services, products or enquiries
Arrange installations, maintenance and technical support
Process payments and related transactions
Improve our website, products and services
Maintain website security and prevent fraudulent or unauthorised activity
Keep appropriate business and transaction records
Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in a manner reasonably connected to the purpose for which it was provided.

3. Contact Forms and Enquiries

When you submit information through our Contact Us or other enquiry forms, the information you provide may be sent to Visiontek Investments CC for the purpose of responding to your request.

Please do not submit sensitive or unnecessary personal information through our website forms.

4. Online Store and Orders

If you use our online store, we may collect information necessary to process your order, including your contact details, delivery information, order details and payment-related information.

Payment information may be processed through third-party payment providers where applicable. Visiontek does not intentionally store complete payment-card details on its own systems unless specifically required and lawfully permitted to do so.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better user experience.

Cookies are small files stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

Visiontek Investments CC does not sell or rent your personal information to third parties.

We may share information where reasonably necessary with trusted service providers, payment processors, hosting providers, technical service providers, delivery providers, or other parties assisting us in operating our business and providing services to you.

We may also disclose information where required by law, regulation, court order, or another lawful authority.

7. Protection of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You therefore provide information through the website at your own risk.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, processing transactions and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymise it.

9. Your Privacy Choices

You may contact us if you would like to:

Ask what personal information we hold about you
Request correction of inaccurate information
Ask us to update your contact details
Request deletion of information where appropriate
Ask questions about how your information is being used

Some information may need to be retained where we have a legitimate business or legal obligation to do so.

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

Visiontek Investments CC is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website and services are intended primarily for adults, businesses and organisations. We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.

12. Changes to This Privacy Policy

Visiontek Investments CC may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Visiontek handles personal information, please contact us:

Visiontek Investments CC

Namibia

Phone: +264 81 790 2248

Email: frans@visiontek2.com

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.